Shipping policy

If you have questions regarding an order that has already shipped, please contact the United States Postal Service direct for assistance. You will need to provide the tracking number from your shipping confirmation email.

1-800-ASK-USPS (1-800-275-8777). 

(Please be sure to ship to a secure location. We are not responsible for lost packages, stolen packages, or any damage that may be caused after delivery). USPS does have GPS scanners so they know where a package was delivered. USPS carriers also notate any visible damages to a package before delivery.) 

 

 Shipping To US 

US SHIPMENTS

All orders require at least 24 hours for payment to process. All orders will be processed within two business days from the original order date and time, and will be shipped within 3 days maximum. A shipment confirmation will be emailed once your package is on it's way. Once shipped, orders are generally received within 5-7 business days, depending on your location. If you choose priority shipping at checkout, packages will be delivered within 2-3 business days instead of the original 5-7. We do not ship on Saturdays, Sundays, or any major holidays. After your item is processed and packaged, you will then receive tracking information to the email address provided at checkout. 

While we will do all we can to ensure your order is delivered on time, The Wellness Shop LLC cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.  Please note that all packages are shipped uninsured unless you choose priority shipping at checkout. We will not be held responsible should USPS lose your package. After packages are marked delivered, there is no claim that can be made with the carrier. 
 
If your order is returned to sender because you entered an incorrect or incomplete address when checking out WE WILL NOT PAY TO RESHIP your order. Once your order is returned to us you will have the option to cancel the order (less any initial shipping charges) or pay to have it reshipped to a different address.



 FREQUENT QUESTIONS: 


Do you provide International delivery?
We ship within the US via USPS.

What are the shipping options?
USPS Priority or First Class 

How do I track my order?
Tracking for your order is emailed to you once your order is shipped out. Please allow 7-10 business days before inquiring about the status of your order.

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. 

How long does it take to ship out?
We typically get in stock items shipped in 1-3 days. Pre Order items vary and YOU CAN FIND UPDATES IN THE LISTING FOR THAT SPECIFIC ITEM.